Alexa is Amazon's digital assistant and whether yous beloved her or loathe her, she is undoubtedly part of your household and chosen upon whenever you want to listen to music, get a weather forecast or plough on the kitchen lights.

For the near part Amazon Echo speakers and smart displays are trouble-free – if you discount all the times Alexa responds to your question with "Hmm. I don't know that one."

If she's refusing to answer anything at all, cheque if the Alexa service itself is down. Your commands aren't processed on the Repeat itself (in most cases) just instead use Amazon'southward servers. If they're not working, Alexa tin't work.

If, on the other manus Alexa is lament that she tin can't connect to Wi-Fi, here'southward what to do to endeavor and fix the state of affairs.

five ways to get Alexa continued to Wi-Fi

i. First, cheque another device – your phone, ideally – to run across if it has an internet connexion. Be sure to turn off mobile data to force it to apply Wi-Fi and then open up a spider web browser and check you lot can load web pages.

This will tell you if it's your Echo or your router. If you tin can open web pages, it'due south the Echo, not some other problem with your habitation Wi-Fi network.

The next step depends upon what yous only discovered.

two. If your Wi-Fi network appears to exist working fine, it'south fourth dimension to restart the Echo. So unplug information technology from the mains and plug information technology back in after a few seconds. Look until it boots up and cheque if Alexa at present works or non.

3. If yous institute your phone tin can't open whatever web pages, so try restarting your router. If it doesn't have a restart button, practise the same every bit for the Echo: unplug information technology from the mains and and so plug dorsum in.

Again, expect for information technology to start up and give it a good couple of minutes to re-establish an internet connectedness.

If you have other devices such as powerline network adapters with Wi-Fi, Wi-Fi extenders or a mesh Wi-Fi organization, be sure to exercise the same with all those devices too to ensure everything is powered off and restarted.

The old plough-it-off-and-dorsum-on-over again is the top set for just about all tech problems. But if that doesn't piece of work, read on.

4. Reset your Echo'south Wi-Fi settings. We have a separate guide which explains how to connect Alexa to a unlike Wi-Fi network, but the gist of it is to hold downwards the push button with a dot on it on your Echo. Keep holding it until you encounter the light ring glow orange.

This ways it'southward in setup mode and you can use the Alexa app to quickly run through setup again and cull your Wi-Fi network once again. This tin can sort out strange problems causing Alexa to have no net connexion, even if no-one changed the Wi-Fi password, just information technology's also the prepare when that has happened.

If y'all take an Echo Show it won't take this push, but y'all can swipe downward from the summit of the screen to evidence the setting cog. Tap that and go to Wi-Fi settings and cull your network.

5. Another possible consequence is that you've moved your Repeat also far from your router and the Wi-Fi signal is either likewise weak or non-existent in that location. Effort plugging in your device in the same room equally the router or whatever provides Wi-Fi in your home and see if this cures the problem.

six. It's very unlikely that the hardware inside the Echo has failed, but it can happen. If none of the other suggestions has got Alexa continued to the internet, go to Amazon'southward website and sign in.

How to fix Alexa can't connect to Wi-Fi

Click the three horizontal lines at the tiptop left, then scroll downward until you see Help & Settings. Click the link for Customer Service and follow the instructions. And if y'all do demand a replacement, here are the best Echo speakers and displays to buy.

You might likewise similar to know what the dissimilar colours mean on Alexa's calorie-free ring.